Produktua amaituview
The R28A Video Doorphone is designed to provide a secure and efficient access control solution for various premises. It combines video and audio communication capabilities with a robust, vandal-resistant design and a numeric keypad for secure entry.

1. irudia: Aurrealdea view of the R28A Video Doorphone, showing the camera, speaker/microphone array, display screen with call options, NFC/RFID reader area, and numeric keypad.
Ezaugarri nagusiak
- Vandal-Resistant Body with Numeric Keypad: Ensures durability and secure PIN code entry.
- Angelu zabaleko kamera: 116° (H) x 60° (V) viewing angle for comprehensive entrance coverage.
- PoE Support (IEEE802.3af): Simplifies installation by delivering power and data over a single Ethernet cable.
- Bi norabideko audio-komunikazioa: Clear conversations with echo cancellation.
- IP-Based Connectivity: Integrates seamlessly with modern IP security infrastructures.
- SIP Compliant: Compatible with SIP-enabled PBX systems.
Paketearen edukia
Upon opening the package, verify that all items are present and undamaged. The standard package includes:
- R28A Video Doorphone Unit
- Euskarria muntatzea
- Installation Screws and Wall Anchors
- Hasierako gida azkarra
Note: Specific accessories may vary. Refer to the packing list for exact contents.
Konfigurazioa eta Instalazioa
1. Gunearen hautaketa
Choose a suitable location for installation, typically near an entrance. Ensure the area is protected from direct harsh weather conditions if not rated for extreme outdoor use. The camera should have an unobstructed view of the visitor's face.
2. Gailua muntatzea
- Secure the mounting bracket to the wall using the provided screws and anchors. Ensure it is level and firmly attached.
- Connect the Ethernet cable to the PoE port on the back of the R28A unit.
- Carefully align the R28A unit with the mounting bracket and slide it into place until it clicks securely.
- Secure the unit to the bracket using any retaining screws, if applicable.
3. Sare konexioa eta energia
Connect the Ethernet cable from the R28A to a PoE-enabled network switch or PoE injector. The device will power on automatically. If not using PoE, connect a 12V DC power adapter (not included) to the power input port and connect the Ethernet cable to a standard network switch.
4. Hasierako Konfigurazioa
Sartu gailuan web interface via its IP address. The default IP address can usually be found using a network scanner tool or by checking the device's display if available. Log in with the default administrator credentials (refer to the Quick Start Guide for default username and password). Configure network settings, SIP accounts, and access control parameters as required.
Funtzionamendu-argibideak
1. Dei bat egitea
To initiate a call, visitors can use the numeric keypad to dial a specific room number or extension. Alternatively, they can browse the contact list on the display screen (if configured) and select a recipient.
- Dialing a Room Number: Enter the room number using the keypad, then press the Deitu button (often represented by a phone icon).
- Kontaktuak erabiliz: If enabled, navigate through the contact list using the up/down arrow keys on the keypad or touch screen, then press the Deitu konektatzeko botoia.
- Calling Security Center: Press the dedicated Security Center button on the display (if available) to directly connect to the building's security or reception.
2. Granting Access
Access can be granted in several ways:
- Urruneko desblokeoa: During a call, the resident can press a designated key on their indoor monitor or SIP phone to remotely unlock the door.
- PIN Code Entry: Authorized users can enter a pre-configured PIN code on the numeric keypad, followed by the # key, to unlock the door.
- RFID/NFC txartelaren sarbidea: Present a registered RFID card or NFC-enabled device to the designated reader area on the doorphone to gain access.
3. Bi norabideko komunikazioa
The R28A supports full-duplex two-way audio communication with echo cancellation, ensuring clear conversations between the visitor and the resident.
Mantentzea
Regular maintenance ensures optimal performance and longevity of your R28A Video Doorphone.
- Garbiketa: Erabili biguna, damp cloth to clean the display screen and the body of the unit. Avoid abrasive cleaners or solvents that could damage the surface.
- Firmware eguneraketak: Aldian-aldian egiaztatu fabrikatzailearen webfirmware eguneratzeetarako gunea. Firmwarea eguneratuta mantentzeak azken funtzioetarako, segurtasun adabakietarako eta errendimendu hobekuntzetarako sarbidea bermatzen du.
- Kableen ikuskapena: Annually inspect all connected cables for any signs of wear, damage, or corrosion.
- Ingurumen-egiaztapenak: Ensure the installation environment remains within the recommended operating temperature and humidity ranges.
Arazoak konpontzea
| Arazoa | Kausa posiblea | Irtenbidea |
|---|---|---|
| Argindarrik ez / Gailua ez da pizten | No PoE power; Faulty power adapter; Loose cable connection. | Verify PoE switch is active; Check power adapter and outlet; Ensure Ethernet cable is securely connected. |
| Ez dago bideo-jariorik | Network issue; Camera malfunction; Incorrect configuration. | Check network connectivity; Restart the device; Verify camera settings in the web interfazea. |
| Deian zehar ez dago audiorik | Microphone/speaker issue; Network latency; SIP configuration error. | Check audio settings; Ensure stable network connection; Verify SIP audio codecs and settings. |
| Door not unlocking | Incorrect PIN/card; Wiring issue to lock; Lock mechanism fault. | Verify PIN/card is registered; Check wiring to electric lock; Test lock mechanism independently. |
Konponbide hauek saiatu ondoren arazoa konpontzen ez bada, jarri harremanetan laguntza teknikoarekin.
Zehaztapenak
| Ezaugarri | Xehetasuna |
|---|---|
| Eredua | R28A |
| Kamera | Wide-Angle (116° H x 60° V) |
| Teklatua | Zenbakizko teklatua |
| Elikatze Hornidura | PoE (IEEE802.3af) or 12V DC |
| Audioa | Two-Way with Echo Cancellation |
| Konektibitatea | IP-Based, SIP Compliant |
| Iraunkortasuna | Vandal-Resistant Body |
| Fabrikatzailea | Akuvox |
Bermearen informazioa
The R28A Video Doorphone comes with a standard manufacturer's warranty. Please refer to the warranty card included in your product packaging or visit the official Akuvox webwebgunean bermearen estaldurari, iraupenari eta erreklamazio-prozesuari buruzko baldintza zehatzak ikusteko.
Typically, the warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, unauthorized modifications, or improper installation.
Bezeroarentzako Arreta
For technical assistance, troubleshooting, or product inquiries, please contact Akuvox customer support through the following channels:
- Webgunea: Visit the official Akuvox website for FAQs, support documentation, and contact forms.
- Posta elektronikoa: Refer to your product documentation for the specific support email address.
- Telefonoa: Contact numbers for regional support may be available on the Akuvox webgunea.
When contacting support, please have your product model (R28A) and serial number ready to expedite the process.



