ChargePoint Manuals & User Guides

ChargePoint is a world-leading electric vehicle (EV) charging network, dedicated to enabling the movement of all people and goods on electricity. Since 2007, the company has built a comprehensive portfolio of charging hardware, software, and cloud services that connect drivers to hundreds of thousands of charging spots across North America and Europe. Their solutions range from the popular Home Flex residential charger to commercial-grade Level 2 stations and high-power DC fast chargers like the Express Plus system.

ChargePoint’s unified platform empowers station owners to manage charging operations efficiently while offering drivers a seamless user experience through an intuitive mobile app. The app allows users to locate stations, track charging status, and manage payments effortlessly. Committed to sustainability and innovation, ChargePoint provides the essential infrastructure to support the global transition to electric mobility.

• Where can I download ChargePoint installation guides?

  ChargePoint manuals, including Site Design Guides, Installation Guides, and Data Sheets, can be downloaded directly from the ChargePoint website at chargepoint.com/guides or the support resources page.

• What does the status light on my ChargePoint station mean?

  Generally, a yellow or green light indicates the station is operating correctly or ready to charge. A red status light typically indicates a fault or error condition that requires attention or support.

• How do I activate a commercial ChargePoint station?

  Activation relies on the ChargePoint Installer tools. Detailed radio group documentation and activation labels included in the box are required to pinpoint the gateway and prepare it for activation on the network.

• Is a certified installer required for ChargePoint stations?

  Yes, ChargePoint strongly recommends using licensed professionals who have completed ChargePoint certification training. Improper installation by non-certified individuals may void the Limited Warranty and limit access to installer apps.

• Can I use an extension cord with my home charger?

  No. For safety reasons and to comply with electrical codes, you should never use an extension cord or adapter that is not approved by ChargePoint with your EV charging station.