altafiber Manuals & User Guides

altafibra, formerly known as Cincinnati Bell, is a leading regional telecommunications provider serving the Greater Cincinnati area, Northern Kentucky, and Dayton. With a history spanning over a century, the company rebranded to altafiber to reflect its focus on delivering high-speed fiber-optic technology.

The company offers a comprehensive suite of services, including the popular Fioptics+ TV and internet entertainment systems. These services utilize advanced fiber-to-the-premise networks to provide gigabit internet speeds and high-definition television. Additionally, altafiber provides business connectivity solutions, managed IT services, and Unified Communications tools like the Cisco Webex Control Hub. Users can find support for set-top boxes, remote controls, and channel guides within their resource center.

• How do I pair my altafiber Fioptics+ remote?

  Press and hold the TiVo and BACK buttons simultaneously for about 3 seconds until the activity light turns solid red. Release the buttons, and the light should flash five times to indicate pairing is complete.

• How do I factory reset my TiVo Creek remote?

  Press and hold the TiVo and POWER buttons for approximately 3 seconds until the light turns solid red. Then press the VOLUME DOWN button three times, followed by the TiVo button.

• Do I need a Google Account to use the Fioptics+ set-top box?

  No, a Google Account is not mandatory, but it is highly recommended to access features like Google Play, Google Music, Games, and Google Assistant voice commands.

• Zer egin behar dut nire urruneko funtzionamenduari uzten badio?

  First, try replacing the batteries. If the issue persists, attempt to re-pair the remote with your set-top box using the pairing sequence (TiVo button + BACK button).