KE2 Connect Manuals & User Guides

KE2 Connect specializes in smart networking devices designed to integrate seamlessly with KE2 Therm's refrigeration controllers. Their flagship products, such as the KE2 Edge Manager, serve as a bridge between local equipment and the cloud, enabling facility owners and technicians to remotely access, monitor, and troubleshoot systems via the KE2 Dashboard.

These solutions are essential for modern cold chain management, providing critical data logging, alarm notifications, and secure remote connectivity to ensure food safety and equipment efficiency. Based in Washington, Missouri, the brand focuses on delivering reliable interface technologies for the commercial refrigeration and heating industries.

• How do I factory reset the KE2 Edge Manager?

  To reset the Edge Manager to factory settings, press and hold the Reset button for 10 seconds and then release it. Note that all user data will be cleared.

• What is the warranty period for KE2 Connect products?

  KE2 Connect provides a one-year limited warranty for KE2 Edge Managers and a 3-month limited warranty for accessories.

• How can I contact KE2 Connect technical support?

  You can contact technical support by emailing techsupport@ke2therm.com or by calling 636-266-0140 between 8am and 5pm CST.

• What should I do if I cannot access the KE2 Dashboard?

  If you are unable to access the dashboard or connect to the Edge Manager, try pressing the Reset button for 3 seconds to reset the device, or check your network connections.